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Tips to Keep Your Devices Running Smoothly Symbol Zebra MC9090 MC9190 MC92N0 MC9300

Barcode scanners are essential in various industries, facilitating efficient inventory management and streamlining processes. Zebra Technologies, known for producing high-quality barcode scanners, is susceptible to wear and tear, saving businesses time and money. This article will explore some common issues and provide tips and solutions for Zebra barcode scanner repair. Many popular barcode scanners are the MC9090, MC9190, MC92N0 and the latest MC9300 mobile barcode scanners.

Below is a list of issues I elaborated on through a video posted on our Youtube channel.

1. Identify Common Issues

Before attempting to repair a Zebra barcode scanner, it’s crucial to identify the problem accurately. Common issues include:

a. Scanner not powering on If your barcode scanner doesn’t turn on, it might be due to a drained battery, faulty power connection, or internal component failure.

b. Scanner not scanning: When the scanner fails to read barcodes, it may be caused by a misaligned or dirty scanning lens, damaged barcode, or software-related issues.

c. Slow response or lag: This problem could be attributed to memory or processing issues within the scanner.

d. Physical damage: External damage can misalign internal components and hinder the scanner’s functionality.

2. Troubleshooting Steps

Before delving into complex repairs, consider these troubleshooting steps to address some common issues:

a. Battery Check: Ensure the scanner’s battery is adequately charged or replace it with a fresh one.

b. Reset the Scanner: Perform a soft or hard reset to clear any temporary glitches in the system.

c. Clean the Scanner: Clean the lens with a soft, lint-free cloth to remove dirt or smudges.

d. Software Update: Check for firmware updates from Zebra’s official website and install the latest version to resolve software-related issues. Alternatively, you can contact one of us at Innovative Digital Group Ltd or visit here to view more information on how to have your barcode scanners repaired from our facility in Toronto.

e. Test with Different Barcodes: Test the scanner with various barcodes to determine if the problem lies with specific labels.

3. Expert Repair Solutions

If the troubleshooting steps don’t resolve the issue, it may be time to seek professional repair services. Here are some recommended steps:

a. Contact Innovative Digital Group: Contact our customer support for guidance and potential warranty coverage if your scanner is still under warranty.

b. Authorized Service Centers: If the scanner requires repair, consider sending it to our lab to ensure replacement parts and expert technicians fix your issues.

c. Self-Repair: We provide comprehensive repair manuals and spare parts for businesses with in-house technical expertise, allowing trained professionals to perform repairs under specific conditions. The most common issues with many units are the keyboards. Keyboards can be easily replaced on your own for less than $100.

4. Preventive Maintenance

Prevention is always better than repair, so implementing regular maintenance practices can extend the life of your Zebra barcode scanners (MC9060, MC9090, MC9190, MC92N0, MC9300:

a. Cleaning Schedule: Set up a regular cleaning schedule for all barcode scanners to prevent dirt and debris buildup.

b. Protective Cases: Invest in protective cases to shield scanners from physical damage and impact during regular use.

c. Staff Training: Train your employees on proper scanner handling and care to minimize accidental damage.


Zebra barcode scanners (MC9190, MC92N0, MC9300)  are reliable tools vital in various industries. While encountering issues with these devices is not uncommon, understanding basic troubleshooting steps and considering preventive maintenance can significantly reduce downtime and repair costs. If the problem persists or requires technical expertise, don’t hesitate to seek assistance from Zebra’s customer support or authorized service centers. With proper care and prompt attention to repair needs, your Zebra barcode scanners will continue to serve your business efficiently for years.

We can also perform onsite services if your company is less than 100 km from our office in Markham/Toronto. The map of our location is below;


For our mobile barcode scanner onsite repair services, we cover the following areas:




New Markham


Richmond Hill

North York










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